Shipping and Returns
Returns Policy
At About Health, we stand behind everything we sell and offer a 100% money back guarantee within 90 days of purchasing a product. In the unlikely event that you are unsatisfied, we will happily refund your money in full. All we ask is that you please return the product, whether used or unused and/or partially used, along with order details.
Delivery Information
New Zealand
Standard delivery of 3-5 business days.
- Subscription orders: Free
- Orders $100 and over: Free
- Orders $99.99 and under: $7.50
Australia
Standard delivery of 5-10 business days.
- Subscription orders: Free
- Orders $150 and over: Free
- Orders $149.99 and under: $7.50
Rest of World
Standard delivery 7-14 business days.
- All orders: $50 NZD
Additional Delivery Information
Click and Collect (Auckland Only):
- Available Monday - Friday between 9am - 3pm.
- Please contact our team on 0800 999 309 or info@abouthealth.co.nz to arrange this.
Subscription Order Deliveries:
Upon automatic renewal of your subscription, your order will be sent to the saved shipping address in your subscription profile.
New Zealand (Domestic) Order Tracking
You will receive an email from NZ Post when your order leaves our fulfilment centre. Click the link in the email to track, or head to the NZ Post tracking tool and enter your tracking number.
If you want to manage your orders more efficiently, we recommend registering with NZ Post for the following services:
- Subscribe to email tracking alerts
- Redirect your parcel to another address
- Redirect your parcel to an NZ Post Pick Up Point
- Add special delivery instructions for the courier
International Customs/Duties:
Import/customs duties and taxies may apply to international customers. It is the buyer's responsibility to determine if any such costs apply in their country and to pay them as required. Where they do apply, the collection of these costs may delay delivery. About Health is not responsible for any customs duties, taxies or additional fees that may be incurred upon delivery.
Delivery Methods for International Orders
We deliver worldwide, however the cost of international shipping will depend on the service you choose.
- Tracked airmail (5-15 business days): The Tracked Airmail service offers basic tracking. This is still an airmail service and does not always require a signature upon delivery. This service takes between 5-15 business days to be delivered. This service is only available for parcels under 2kg, and under $250 in value. If your order exceeds these values, we will advise other delivery options available to your country.
- EMS Courier (5-15 business days): This service offers basic tracking and is delivered between 5-15 working days. It is delivered by you country's EMS carrier. This service will require a signature upon delivery.
- Express Courier: We use DHL as our express courier service provider worldwide. DHL is unable to deliver to PO Boxes and they require that a contact number is provided for delivery of your parcel. Failure to provide this information may delay your order leaving New Zealand.Please note that DHL requires us to send your order with an invoice, so you may be liable for tax in your country of destination based on your country's regulations. Please check this with DHL or your customs authorities before placing an order.
